Frequently Asked Questions
We believe in the right tool for the right job.
As professional freelance graphic designers, we have access to industry-standard software applications that most client don’t use.
Yes… we might be able to design your logo in MS Word but you wouldn’t want us to!
However, many times we have clients approach us to do the initial work because they simply don’t have the time or staff necessary to devote to get the project up and running, but can maintain or edit it after the base design is created. For example, a company newsletter created in Adobe InDesign. We are able to coordinate project specs that will allow this to work successfully on an ongoing basis.
Every project is unique. After our initial consultation about the details of the project, we will provide you with a quote which includes anticipated milestones, delivery date, and, of course, the price.
Large or complex design jobs may need to be reevaluated during the design process.
Upon final payment, the copyright of the design and all final files are transferred to you, the client.
We reserve the right to use the design for promotional purposes unless otherwise mutually agreed upon in writing.
At this time, we do not provide printing services directly. We can recommend reputable online and local printers. Depending on the project, it may be more efficient and cost-effective for you to work with a local printer, if possible.
We have extensive experience working in conjunction with commercial printers and can act as an intermediary with your printer of choice.
We want you to be happy with the final design. You will be involved with every step of the project. Each project includes several rounds of revisions which are based on your feedback.
Sometimes we hit a home run on the first pitch, sometimes we need another at bat. Ultimately we want you to be satisfied with your design.
We can’t promise unlimited revisions but as long as the edits are not unreasonable, we will work with you.
We often work on projects with tight deadlines. Depending on the project details and our current workload, we may be able to help. Contact us.
We believe in using the right tool for the right job. We use a wide variety of industry-standard software programs. Our tools include but are not limited to:
- Adobe Acrobat Pro
- Adobe After Effects
- Adobe Audition
- Adobe Dreamweaver
- Adobe Fireworks
- Adobe Illustrator
- Adobe InCopy
- Adobe InDesign
- Adobe Lightroom
- Adobe Photoshop
- Adobe Premiere Pro
- MS Access
- MS Excel
- MS PowerPoint
- MS Publisher
- MS Word
Check out our detailed design process to see how a typical project flows from start to finish.
Pair of Aces Designs provides a wide variety of graphic design services. We have over 20 years of experience working with mid-sized businesses, solopreneurs, authors, organizations, and individuals.
Our services include but are not limited to:
- Book Cover Design
- Page Layout Design
- Interactive PDF eBooks
- Email Templates
- Logo Design
- Traditional Media Design
- Digital Media Design
- Photo Editing
- 508 Compliant PDFs
- And more…
At the beginning of the project we will establish a dedicated client file for your job on Dropbox. We will use this folder to share files for review as we work on your project.
Upon final payment, all final files will be uploaded to this folder. This project folder is available for access for a period of sixty (60) days after completion of the project.
Pair of Aces Designs archives two (2) sets of all final files and pertinent support documents related to the project for a period of two (2) years from the date of completion. One set of the files will be stored using Dropbox and the other set will be are stored on an external storage device dedicated exclusively for this purpose.
Should you need replacement copies of your files within the first six (6) months, we are happy to do so at no additional charge. After this time, a retrieval fee of $75 will be required for this service.
Projects with new clients typically involve two (2) invoices.
Invoice 1: A 50% deposit of the projected total cost of the project. Payment is required to initiate the work process.
Invoice 2: The remaining balance of the project fees are due upon completion of the project. This payment is required prior to the transfer of all final files. For larger projects, additional milestones and invoices may be required.
Hourly quotations are billed on a weekly basis at a rate of US$60 per hour.
However, other billing arrangements are possible upon mutual agreement by both parties.
We use PayPal to submit detailed invoices for all of the work associated with your project.
Your payment will be securely processed online using with PayPal.
Don’t have a PayPal account?
No problem! Opening an account is fast, easy, and FREE. It isn’t necessary to have a PayPal account. If you prefer, you can pay your invoice with a credit card, debit card, or your bank account.
Yes, using PayPal.com, you can make payments using your Visa, MasterCard, Discover, and American Express (excluding American Express Corporate) cards.
Yes! We are happy to work on small projects. Smaller projects are often billed at an hourly rate. Contact us to discuss your small project.
While it is always nice to put a face with a name, it is not a requirement that the designer and the client be in the same city (or country). With today’s technology — email, phone, text, Skype, Dropbox, etc. — online collaboration is the next best thing to meeting in person. In some ways, even better. For example, unnecessary elements such as travel time and travel expense are eliminated.
The majority of our clients are outside of our work community. They are located all around the world.
Communication with the client is critical for a successful project.
After the initial call to determine if we are a good fit, we will outline a series of milestones based on the needs of your project. We will keep you updated on the status of your project.
Depending on the project, you will need to supply us with all content and intellectual properties required to begin the design work.
During the design process, the client will be asked to review and provide feedback on mock-ups including colors and fonts before work continues. It is imperative that the client communicates changes in a project, timelines, or anything related to the project and due date in a timely manner.
When the design project is nearing completion, we will submit a final proof for your approval.
Upon approval and payment, you will receive all final files in the size(s), resolution(s), and file format(s) as required by the project.
Your project in less than 10 steps!
Step 2: Discuss the project.
Step 3: Sign the agreement.
Step 4: Pay the deposit.
Step 5: Submit any relevant files.
Step 6: Participate in the review process.
Step 7: Approve final design.
Step 8: Pay final invoice.
Step 9: Receive all final files for your project.